Refund policy

Return & Refund Policy

ALL THAT MATTERS (ATM)

 

Order Cancellation

Orders may be cancelled within 12 hours of purchase.

After 12 hours, orders may already be processed or shipped and cannot be cancelled.

If you need to cancel your order, please contact us immediately through the contact page on our website.

Order Processing

All orders are processed shortly after they are placed. Once an order has entered processing or has been shipped, it cannot be modified or cancelled.

Returns

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unused in the same condition you received it in the original packaging with proof of purchase.
  • Returns must be approved before being sent back.
  • Items sent back without approval will not be accepted.

Return Shipping

We offer free delivery on orders, however customers are responsible for return shipping costs unless:

  • The item arrived damaged.
  • The item is defective.
  • The wrong item was received.

Return addresses may vary depending on the supplier. Customers must contact us before returning any item.

Delivery & Refused Shipments

If a customer refuses delivery of an order that has already been shipped, any return shipping or handling fees may be deducted from the refund amount.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is:

  • Damaged.
  • Defective.
  • Incorrect.

Please contact us immediately so we can evaluate the issue and resolve it.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods.
  • Personal care products.
  • Custom or personalised items.
  • Gift cards.
  • Sale or clearance items.
  • Exchanges.

The fastest way to receive a different item is to return the original item once approved and place a new order.

EU 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, provided the item remains unused and in its original packaging.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note:

  • Shipping costs are non-refundable.
  • Return shipping may be deducted where applicable.

If more than 15 business days have passed since your refund was approved, please contact us through our website.